FAQ

1. Where do you ship?

We ship to multiple countries worldwide, including [insert countries or regions]. Shipping availability is shown at checkout. If you're unsure, feel free to contact us.

2. How long does shipping take?

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days
  Processing time is usually 1–2 business days. Delays may occur during holidays or high-demand periods.

3. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track your order directly through the carrier's website or the link in your shipping confirmation.

4. What is your return policy?

You can return eligible items within 7–14 days of delivery. Products must be unused and in original packaging. Visit our Return & Exchange Policy page for full details.

5. Do you offer exchanges?

Yes! If your item is defective, damaged, or incorrect, contact us within 5 days of delivery. We’ll replace it at no extra charge.

6. Can I cancel or change my order?

We process orders quickly, but if you contact us within 1–2 hours of placing it, we may be able to cancel or update it before it ships.

7. Is my payment information secure?

Absolutely. We use secure, encrypted payment gateways to ensure your personal and financial information is fully protected.

8. Do you offer warranties on your products?

Warranty availability varies by product. Most tech items come with a manufacturer’s warranty. Please check the product page or contact us for details.

9. How can I contact you?

You can reach us at admin@cloudenix.co.uk or visit our Contact Us page. We’re happy to help!